Returns & refunds
Every piece is new and checked before it leaves us. Please choose carefully: we do not take returns for a change of mind.
A wrong or faulty piece
If the piece you receive is not the one you ordered, or arrives with a fault, tell us when it reaches you, before it is worn. Message us on WhatsApp or email hello@chainfreeza.com with your order number and photographs of the problem, and we will arrange to put it right.
Collecting in Festac? Look the piece over at the counter. Anything wrong is easiest to settle there and then.
Change of mind
We do not accept returns or exchanges for a change of mind, including a piece that is the wrong size or length. Check the size guide, or message us before you order and we will help you choose.
If a piece sells while you pay
Pieces are not held while you pay. If one sells before your payment lands, we refund you in full and let you know. How soon it shows in your account depends on your bank.